maryellencarter:
So here’s a thing. I went to Lush a while back to check out their bath bombs etc, having acquired a bathtub for the first time in over a year. (Verdict: most smells are indiscernible to me, bath bombs take more patience than I have, bubble bath bars make the bathwater feel weirdly gritty or maybe I’m just using too big a chunk of one, but I am intrigued by the glitter body bar they had and may eventually go back to buy one.)
The thing is, every time I see people talking about Lush, it’s “yeah the products are great but ONOES THE STAFF they descend upon you like locusts!” and I’m like… yes? I walked in and the sales gentleman was very cheerful and answered all my questions, of which I had a fuckton, and demonstrated bath bombs and bubble bath bars for me and explained the bath oil melts, and then let me sniff everything at my own pace and did not upsell me. And to me the *best* part was that I did not have to go to an effort to get his attention and make shy little gestures trying to catch his eye and indicate that I wished to be helped, I walked in and he was right there being like “Have you been here before? Do you know what you’re looking for? Here are bath bombs!” and I was like “I heard your glitter is not microplastics” and he was like “Let me explain SYNTHETIC MICA GLITTER to you”, which admittedly is the way to my heart because geochemistry! But like… I liked it. I did not find it overwhelming or Oh The Horror. He got me a hand towel so I wasn’t mixing glitters everywhere, and then let me go methodically down the row of shelves sniffing everything while he restocked the other side of the store. It was neat.
So like. Is this just an introvert/extrovert thing? Is it simply that the introvert wishes to achieve bath bombs with no human interaction whatsoever, and a “how may I help / I’m just here for this specific thing / ok cool let me know if you need help” is too Much? Or do they force conversation if you haven’t already spent fifteen minutes being fascinated by product demonstrations?
>>And to me the *best* part was that I did not have to go to an effort to get his attention and make shy little gestures trying to catch his eye and indicate that I wished to be helped<<
That doesn’t tend to be my experience.
Now that I’ve worked in fast food, I am…maybe not more *reluctant*, I still do it roughly the same amount, but I feel guilty when I enter a store without a clear intention to buy something. Because I know, now, how fucking *awkward* it is from the staff perspective to have a potential customer you aren’t actively helping (waiting in line *mostly* doesn’t count). You can’t just go about your business cleaning and restocking and so on: you have to orient yourself around them, ready to spring into action at a moment’s notice if/when they end up wanting your help.
(Plus you can’t *just* hover around them, because that is Pressuring and also Wasting Company Time. You have to find things to do that allow you to be productive while *also* keeping an eye out for any sign of their wanting help, and that allow you to drop everything and immediately help them if/when that happens.)
I wish that our culture’s stock of standardised customer/staff interaction phrases had one for “I waive my right to prompt, responsive service: please go about your business as if I were not here. I understand that I will need to actively seek out your help if I find I want it, and that you might not be available right away.”. I’ve been trying out telling the staff of stores I wander into that I am “just looking around”, and I think this is at least *somewhat* effective, but I’m not sure it’s strong enough.
(maybe I’ll add a “don’t mind me”, that might help)
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